Chandelier care & FAQs.

There isn’t one timetable that suits every chandelier. It depends on the room, how quickly dust builds up and whether there’s a film on the crystal. If yours is looking dull, send us a photo and tell us when it was last cleaned. We can talk about whether it needs attention now or a regular cleaning arrangement.

Start with the maker’s care instructions. If they allow light dusting, use a soft, dry duster without pulling on the crystal. Only attempt this where you can reach comfortably and safely, with the electricity isolated and the bulbs cool. Leave high, loose or delicate parts alone; ask us if you’re unsure.

We wouldn’t suggest a general spray-and-drip method without knowing the fitting. A cleaner suitable for crystal may not suit its metal finish or other parts. Follow the maker’s instructions and keep liquid away from electrical components. For our cleaning service, we work through the pieces by hand rather than spraying the chandelier.

Use the maker’s guidance for the particular finish. Avoid abrasive pads and unapproved polishes or cleaning products. Plated, painted and lacquered surfaces can need different care. If you don’t know what the finish is, leave it as it is and send us a close-up before trying to polish it.

We clean by hand, working through the individual crystal and glass pieces and removing them where needed. Before we start, we’ll discuss the chandelier’s condition, its finish and how we can reach it. You can see some of us at work on our chandelier cleaning page.

Not necessarily. We’ll need to look at the chandelier, where it hangs and the work it needs before agreeing the approach. Send a photo of the whole fitting and a wider view of the room. We’ll explain what can be done in place and whether anything needs to be removed.

Get in touch and show us the space. The ceiling height, staircase and surrounding furniture all help us plan access. We’ll need to agree suitable access arrangements and any equipment before confirming the work, so please don’t try to reach a high chandelier just to take a close-up.

That depends on the size, number of pieces, condition and access. We’ll discuss the likely time and arrangements when we quote. Tell us about nearby furniture, delicate surfaces and any restrictions on working hours. We’ll agree what needs clearing and how the surrounding area will be protected before we arrive.

We’re happy to take a look. Send an overall photo, a close-up of the damage or missing piece, and any maker details or history you have. What’s possible depends on the chandelier and the parts available; we’ll need to assess it before promising a repair or a matching replacement. Our restoration page explains a little more.

Leave it alone and keep people clear of the area underneath. Don’t pull, twist or try to refit a hanging piece. If you can take a photo from a safe position, send it to us and explain what you’ve noticed. We can then discuss the next step.

Stop using the chandelier if you suspect an electrical fault and arrange for a registered electrician to assess it. Don’t try to repair wiring yourself. You’re welcome to tell us about the concern when discussing restoration, but any electrical work needs a suitably qualified person.

Yes, we install chandeliers in homes and venues across the UK. Tell us about the fitting and where you’d like it to hang. We’ll talk through the support, access and electrical work needed before agreeing the job. Our chandelier installation page explains how to get started.

It’s a check of the support and fixings that will carry the chandelier’s weight. We weight test every chandelier for safety and security. The arrangements depend on the fitting and where it hangs, so we’ll talk those through with you.

It’s separate from checking the wiring or electrical connections, which need a suitably qualified electrician. If you’re planning an installation, send us a photo of the chandelier and the room and we’ll discuss what’s needed.

An overall photo, your location and a little about what needs doing are a good start. Rough dimensions, ceiling height and a wider photo of the room help too. If there’s damage, include a close-up where you can take one safely. Don’t worry if you don’t know the chandelier’s age or maker.

The size, number of pieces, condition and access all make a difference, as does whether you have more than one chandelier. Restoration may also involve assessing damage and finding suitable parts. We’ll need to understand the job before giving you a price, so please get in touch with a few details.

We work across the UK. Let us know your postcode or project location when you contact us, and we’ll discuss the arrangements and availability for your job.

Yes, you can ask us about annual cleaning and work in hotels, restaurants and other venues as well as private homes. Tell us how many chandeliers you have and when the space is available. We’ll discuss a practical schedule and whether visits can fit around your opening hours.